Working with a Virtual Assistant doesn’t mean you “dump it and forget it.” Having a great virtual working relationship is really no different than having a great working relationship with an on-site team member. It takes time, communication, and a little bit of effort!
Here’s what we at AnotherME know to be true for our successful clients and how you can make sure your virtual working relationships will be successful too!
1) Understanding your big WHY behind the what. A virtual assistant is a trusted member of your team. (or they should be) They are not little robots or time clock punchers. Typically they are the “get the job done” – results oriented types versus work my hours/week and go home. It’s important for them to know the WHY of this new project or program you are asking them to complete or set up on their behalf. Everyone likes to have meaning in what they are doing. Understanding the WHY makes your VA feel a part of the team and gives them the framework to find and offer suggestions or improvements to what they are working on.
2) A virtual working relationship must start with mindset of TRUST. No one is perfect! Admit it, you’ve had your share of mistakes, typos, delays, etc. It’s easy to point the finger when your virtual team member slips and doesn’t meet your expectation or when they miss a deadline. When that happens, it’s time to TALK with your virtual assistant – no emails that can be misunderstood. Actually get on the phone and find out what happened…if your directions were clear and understood or if the task was not within their skills/abilities. Assume the best in your VA first; not the worst. By doing so, you can develop a culture of trust and a sense of ownership and “team.”
3) Virtual working relationships can be long lasting and productive – sometimes better than an on-site working relationship. It’s a FACT. More and more savvy realtors are opting for working with a Virtual Team where the strength of a relationship isn’t measured by proximity. Do you really need someone sitting in your office and taking up space to work on programs and websites that are all internet based?
4) Use technology to get face to face. Phone calls, texts and emails are great, but consider a monthly or quarterly chat with your virtual team members via Skype. Include your buyer’s agents or other office staff so that everyone can be part of the experience.
The best virtual relationships take time and some effort. By implementing the four ideas listed above and leading your virtual team like you would an on-site team, you will develop a results oriented, efficient and successful business!
Image Credit – traffikmarketing.com